Dn999 is fully committed to protecting the privacy and security of your personal data. This document transparently explains how we collect, use, and safeguard your information as a dn999 platform member.
All data transmitted between your browser and dn999's servers is encrypted using TLS 1.3 technology with AES-256 encryption. This ensures no third party can intercept or steal your information while in transit.
All submitted identity verification documents are stored in an isolated server environment that is not publicly accessible. Access to these documents is restricted to authorised compliance teams only, with full access logs maintained.
Dn999 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data collection, processing, and storage practices are in line with the legal requirements in force in Malaysia.
Dn999 has never and will never sell, rent, or transfer members' personal data to advertisers, data brokers, or any commercial third party for marketing purposes. Your data belongs to you — it is not our business commodity.
Every member has the right to request a copy of their personal data, correct inaccurate information, or request account deletion along with all associated data. Such requests will be processed within 14 business days.
You have full control over your communication preferences. Choose the types of notifications you wish to receive, unsubscribe from promotional emails at any time, and set your personal limits directly from your dn999 account dashboard.
Important Note: This Privacy Policy describes the privacy practices of dn999 and applies to all services offered through the dn999 website and mobile app. By using any dn999 service, you agree to the terms set out in this document.
Dn999 collects your personal information during the registration process, platform usage, and interactions with our support team. This data collection is necessary to ensure we can deliver a safe, personalised, and high-quality service to every member.
Information you provide directly:
Automatically collected information:
dn999 does not collect information beyond what is required for the service. Every category of data collected has a clear and lawful purpose. We do not collect sensitive data such as medical information, religious beliefs, or political views.
All information collected by dn999 is used for specific, lawful, and transparent purposes. We do not use your data for purposes unrelated to the services you use without your explicit consent.
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Identity, verification documents | Legal obligation |
| Payment processing | Financial and transaction information | Contract performance |
| Account management & support | All related categories | Contract performance |
| Fraud prevention & security | Technical data, transactions | Legitimate interests |
| Responsible gambling compliance | Usage data, transactions | Legal obligation |
| Marketing communications (with consent) | Relationships, preferences | Consent |
| Platform improvement & analytics | Usage data (anonymised) | Legitimate interests |
Dn999 uses your transaction data and gaming behaviour to detect patterns that may indicate problem gambling. This is part of our commitment to our Responsible Gaming that form the core values of dn999.
Dn999 does not sell, rent, or transfer members' personal data to third parties for commercial purposes. However, there are limited situations where we need to share certain information to ensure smooth platform operations and comply with legal requirements.
Parties that may receive your information:
Limited sharing: Every third party that receives your data is required to uphold the same data protection standards as dn999. All data-sharing arrangements are accompanied by a legally binding Data Processing Agreement (DPA).
The security of your personal data is dn999's highest priority. We continually invest in the latest security infrastructure to ensure your data is always protected against cyber threats, unauthorised access and data breaches.
Technical and organisational measures implemented by dn999 include:
While dn999 takes all reasonable measures to protect your data, no system is 100% breach-proof. You also play a role by using strong passwords, not sharing your login credentials, and promptly reporting any suspicious activity on your account.
Dn999 uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and ensure platform security. Cookies are small text files stored on your device when you visit the dn999 website.
Types of cookies used by dn999:
You can manage and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to fully use certain features of the dn999 platform.
As a dn999 member, your privacy rights are protected under Malaysia's Personal Data Protection Act 2010 (PDPA). dn999 fully respects these rights and provides straightforward mechanisms for you to exercise them.
Request a copy of all personal data that dn999 holds about you in a readable format.
Correct any inaccurate or incomplete personal information in dn999's records.
Request deletion of your personal data when there is no longer a legal requirement to retain it.
Object to the processing of your data for direct marketing purposes at any time without providing a reason.
Receive your personal data in a structured, machine-readable format for transfer to another platform.
Request that dn999 restrict the processing of your data during any ongoing dispute or investigation.
To exercise any of the above rights, you may contact the dn999 privacy compliance team via live chat or support email. Requests will be acknowledged within 3 business days and resolved within 14 business days.
Dn999 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.
Data retention periods by category:
If you request account deletion, dn999 will delete or de-identify all data no longer legally required within 30 days. Data that must be retained for legal reasons will be isolated and protected from any further processing.
Dn999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. Each new version will include a clear effective date at the top of the document.
When significant changes are made to this Privacy Policy, dn999 will:
Your continued use of the dn999 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and request deletion of your data in accordance with the rights described in Section 6.
We recommend bookmarking this page and reviewing it periodically to stay informed about how dn999 protects your personal information. The most current version of the Privacy Policy will always be available on this page.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how dn999 handles your personal data, we encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist you.
If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital Malaysia. dn999 will fully cooperate with any investigation conducted by the relevant authorities.
You now have a full understanding of how dn999 protects your privacy and personal data. Register now and join over 500,000 active members enjoying a safe, fair and entertaining online casino gaming experience with dn999.